FAQ
1. Products
Q: What types of products does Deli offer?
A: Deli offers a wide range of products including stationery, office supplies, tools, furniture, printers, educational products, and more.
Q: Are Deli products original and authentic?
A: Yes! All Deli products are 100% genuine and sourced directly from the brand.
Q: Are Deli products safe for kids and office use?
A: Absolutely. Our products are designed to be safe, durable, and suitable for both educational and professional use.
Q: Do Deli products come with a warranty?
A: Some products include warranties. Please check the product details or contact us for more information.
2. About Orders
Q: Can I change or cancel my order after placing it?
A: Please email us at delishopph.official@gmail.com immediately. If your order has not yet been packed for shipping, we will do our best to assist you with changes or cancellation.
Q: How can I check my order status?
A: You will receive order confirmation, payment confirmation, and shipping confirmation emails. The shipping email contains your tracking number, which you can use on the J&T or Flash website to track your parcel.
3. About Payments
Q: Do you offer Cash on Delivery?
Yes! We offer nationwide COD. You can pay only when the package is delivered.
Q: Is Cash on Delivery (COD) safe?
A: Yes, it is. You only hand the cash to the delivery rider after you have checked that the package is in good condition. This is a very common and trusted payment method in the Philippines.
Q: Why does my order status still say 'Pending Payment' after I paid via GCash?
A: There can sometimes be a short delay in the payment system notification. If your payment was successful, please email us a screenshot of the payment confirmation along with your order number, and we will manually confirm it for you.
4. About Shipping
Q: Do you ship to my area? How much is the shipping fee?
A: We cover most areas in the Philippines. Please enter your complete address at checkout—the system will automatically calculate the shipping fee and show if your location is serviceable.
Q: My parcel's tracking status hasn't updated for a long time. What should I do?
A: Sometimes, there can be delays in tracking updates. If there's no update for over 48 hours, please email us your order number and tracking number. We will be happy to check with the courier company for you.
5. About Products & Support
Q: What should I do if I receive a damaged or faulty product?
A: We're very sorry to hear that. Please do not use the product and contact us within 7 days of receiving it. Email clear photos or a video of the product and its packaging to delishopph.official@gmail.com to request a return or exchange. For full details, please see our Return & Refund Policy.
Contact Us
Can't find your question here? Please email us at delishopph.official@gmail.com – we're happy to help!
